webridge fm logo
Contact
webridge fm logo
Contact

Creating
connections,
enabling solutions

Creating connections,
enabling solutions

The connecting link between organizations, strategies and people within Facility Management. 

We believe that  Facility Management  can make an important contribution to achieving strategic organizational goals , if all stakeholders work together towards a clear, shared ambition.

What we do

We deliver a tailor-made approach that leads to supported solutions that improve the quality, effectivity and sustainability of Facility Management. We do this by linking Facility Management goals directly to strategic organizational goals. Whit this approach we bridge the gap between organizations and people. We have developed the following services: 

Renew FM

With Renew FM we reposition Facility Management to contribute directly to the strategic goals of your organization.
Read more
group 47

Retain FM

Retain FM is aimed at maintaining and improving the existing relation between FM provider and the customer, to ensure it meets the needs and goals of the customer.
Read more
Retain FM

Responsible FM

With Responsible FM, we make Facility Management measurable and visible in its contribution to your sustainability goals.
Read more
Responsible FM

Reboot FM

Reboot FM creates smart software solutions for Facility Management. From applications for operational efficiency to data-driven decision-making.
Read more
group 141

Solid foundation

Every project starts with a careful beginning: we talk to stakeholders, analyze documents and processes, and turn input into objective information using our software.

Clear expectations and structure

With clear goals, roles, and responsibilities, we ensure a well-defined structure. So that everyone, both during and after the project, is aligned and working toward the same objective.

Supported solutions

Connecting and open, we facilitate work sessions where stakeholders at every level come together. Through an interactive approach and a positive atmosphere, we create solutions that are supported by everyone.

Smart customization based on a proven approach

We have a rich toolkit of workshops, templates, project plans, models, and proven frameworks. We use these as building blocks to quickly and efficiently create a customized solution together.

Preserve what works

We leverage the existing knowledge and strengths within your organization and work together to identify improvements that help Facility Management (once again) contribute to strategic organizational goals.

Impartial and insightful guidance

From our independent position, we provide an honest perspective. We use our sharp eye and experience to develop new ideas and balanced outcomes together.

This is what you can count on

I am interested

Collaborations

In recent years we have worked with a wide range of renowned customers in various industries and countries.
Tata Steel
Logo Compass Group
Logo Unibail Rodamco Westfield
Logo Humanitas
Logo Westfield Mall of the Netherlands
fisketorvet
stadshart zoetermeer
layer 1
layer 1
union

Click on the logo for more information about the relevant collaboration.

What our clients say

"I share this with pride"

I am proud to share the collaboration with WeBridge FM and the results it provided for ESFM and Tata Steel in my network!

Logo ESFM
- Bert Oldenburg
General Manager ESFM Tata Steel

"Potential, growth and value"

WeBridge FM’s approach, knowledge and professionalism led  Tata and ESFM together to a long-term connection with great potential and safetied growth and value.

Tata Steel
- Marloes Hos
Contractmanager Soft Services Tata Steel

"Very positive collaboration"

They understand the FM business, act independently and translate strategic (customer) objectives into hands-on project plans and win-win solutions

compass group logo
- Jaap Steenbergen
BU Manager Compass Group Nederland

"Great connection in Sweden"

Stephan and Carlo combine a professional approach with a pleasant, collaborative atmosphere. This lead to a great connection with our Swedish teams and excellent results.

westfield logo
- Jimmy Ekström
Head of Projects, Maintenance & Sustainability Northern Europe

"From strategy to daily operation"

WeBridge FM integrated corporate policies and strategic goals into our daily operation, in close collaboration with our FM providers.

Logo Westfield Mall of the Netherlands
- Bo Kragtwijk
Deputy Shopping Center Manager WMoN

"Result: Double Excellent"

WeBridge FM had a valuable role in our sustainability efforts. By concretely translating and integrating  Breeam guidelines, we achieved a great result; Double Excellent!

Logo Westfield Mall of the Netherlands
- Wouter Man
Technical Manager WMoN

"Creative and persistant"

WeBridge FM challenges us with ideas, has extensive expertise and a clear approach. With their creative ideas and perseverance, we have achieved a wonderful result.

Logo Westfield Mall of the Netherlands
- Alex Moojen
Senior Manager Projects & Sustainability

"Focus on diversity stakeholders"

WeBridge FM’sorganizational sensitivity and in-depth insights have contributed to acceptance and support within our teams, with an advice that goes far beyond M2

humanitas logo
- Eline Shtrasburg
Senior Manager District & Dienstverlening
I want to collaborate
mask group (1)

About us

We are Stephan and Carlo, founders of WeBridge FM. With over 50 years of combined experience, we build bridges between strategies, organizations and people within Facility Management.
We help you achieve your goals with tailor-made solutions.
Discover our unique approach and read more about who we are.

More about us
Let’s meet

Or do you have a question? We are ready to help you. Please complete the contact form below or contact one of us directly. 

webridgefm foto stephan
  • Stephan Küppers
webridgefm foto carlo
  • Carlo Verlaan
  • Veemarktkade 8
  • |
  • 5222 AE
  • |
  • 's-Hertogenbosch
Tata Steel
In brief
ESFM and Tata Steel develop a new multi-year IFM contract in co-production
The Case
Tata Steel Netherlands, one of Europe’s largest steel manufacturers, is undergoing a transition in the areas of sustainability, employment practices and efficiency. WeBridge FM facilitated the development of the contract between Tata Steel’s FM department and ESFM, its integrated (soft) Facility Management supplier, to better align on strategic themes.
Our role and the results
With our service Retain FM, we guided both organizations from an independent role for several months. During this project, interactive workshops at strategical, tactical and operational levels resulted in improved sustainability measures, optimization of services, updated KPI’s and financial agreements.
layer 1
In brief
Tendering of facility management contracts for Stadshart Amstelveen to align with the shopping center’s renewed strategy and ambitions.
The Case
Stadshart Amstelveen is undergoing a major redevelopment. With a new direction and ambitious goals, it was the right time to renew the facility management contracts and better align them with the center’s future vision.
Our role and the results
WeBridge FM managed the tenders for technical management, cleaning, security, and parking operations. The result: four new contracts that fully support the strategy, ambitions, and quality objectives of Stadshart Amstelveen.
layer 1
In brief
Within three months, satisfaction with catering rose from 5.0 to 7.8. Collaboration, transparency, and quality have since improved sustainably.
The Case
The catering services did not meet expectations. Despite a solid foundation, cooperation between client and the caterer was strained. The goal: improve collaboration and structurally enhance the quality of service.
Our role and the results
WeBridge FM guided a program focused on collaboration, communication, and continuous improvement. With clear goals, daily measurements, and an experienced process manager on-site, visible results were quickly achieved. The catering offering was renewed in line with the Dutch Nutrition Centre’s guidelines and awarded the “Silver Canteen” status. Within three months, satisfaction rose to 7.8 — an improvement that remains firmly embedded in daily operations.
compass group logo
In brief
Compass Eurest and one of their largest clients are jointly developing and implementing a new food strategy. The result: guest satisfaction improved by 30% to a solid good / very good.
The Case
The second largest production location in the world of this customer grew very fast. Over 50 new nationalities were employed, together with the opening of a new high-end head office with 1200 workplaces. Eurest wanted to adapt their multi-year food services contract to these changes, as well as to the new corporate policy on wellbeing and sustainability of this client.
Our role and the results
WeBridge FM guided Eurest and their client and launched Renew FM, aimed at shaping and implementing a new nutrition strategy. We stimulated collaboration and set new goals together at all levels. In addition, we introduced a methodology that provides insight in daily guest satisfaction. Guests were structurally involved in the improvements, such as the implementation of a nutrition app.
westfield logo
In brief
Breeam-in-use certification and embedding Breeam requirements in daily operations for Westfield’s Swedish portfolio.
The Case
Unibail-Rodamco-Westfield (URW) owns and operates large shopping centres in Europe. URW’s ambitions on sustainability are very high. By certifying all assets in the portfolio at Breeam-in-use level “very good”, URW would like to make this measurable and allow for internal benchmarking on sustainability performance.
Our role and the results
WeBridge Fm has supported URW Nordics in successfully achieving the Breeam-in-use certifications for its Swedish portfolio, consisting of Westfield mall of Scandinavia, Westfield Täby Centrum and Nacka Forum. We have supported the local technical teams in collecting evidence, requesting studies and reports, and ensuring the Breeam requirements are implemented in daily operations.
Logo Westfield Mall of the Netherlands
In brief
Westfield Mall of the Netherlands achieved 4 star hospitality certification and Breeam-in-use “double excellent” score.
The Case
Westfield Mall of the Netherlands (WMoN), opened in 2021, is the largest indoor shopping destination in The Netherlands. Hospitality and sustainability are the most important focus areas.
Our role and the results
WeBridge FM has helped WMoN achieve a “4 star” hospitality certification and integrate these criteria into daily operations together with the FM suppliers. This certification strives to provide the best visitor experience in a clean, safe and hospitable shopping environment. Together, WeBridge FM and WMoN worked on sustainability topics, resulting in the “double excellent” Breeam-in-use certification in 2023 for both “Asset” and “Management”. WeBridge FM supported the local technical team with evidence collection, studies and the integration of Breeam requirements into daily operations. We offered insight and a plan for further improvement towards “double outstanding
humanitas logo
In brief
New office building that matches the goals and needs of Humanitas
The Case
Humanitas is a national volunteer organization that helps people to overcome problems in life. The current office location didn’t fit the needs of Humanitas and was not supportive to enable employees achieving their goals.
Our role and the results
WeBridge FM has supported (as volunteers) the Humanitas Almere department in the search for a new office building that fits with the goals of the organization and the needs of the employees and volunteers. To this end, we interviewed the board and management, conducted a large-scale survey among volunteers, after which we used the input to organize several in-depth workshops with employees.

With this output, the requirements and needs were defined and we wrote the statement of specifications that helped Humanitas to find a new office building.
fisketorvet
In brief
BREEAM In-Use recertification for Fisketorvet Copenhagen Mall, achieving higher scores and embedding BREEAM requirements into daily operations.
The Case
Fisketorvet Copenhagen Mall, Denmark’s largest indoor shopping center, sought recertification following its initial certification in 2022 — this time with the ambition to achieve even better results.
Our role and the results
WeBridge FM guided the recertification through process improvements, additional studies, and the integration of BREEAM requirements into daily operations. The result: a double “Excellent” rating, with a 4-percentage-point increase in Asset and a 10-percentage-point increase in Management.
stadshart zoetermeer
In brief
Stadshart Zoetermeer prepared technically and operationally for transfer to the new owner in 2025.
The Case
Ahead of the sale of Stadshart Zoetermeer, several facility-related tenders and projects needed to be completed. The shopping center and its associated parking garages had to be handed over in optimal condition.
Our role and the results
WeBridge FM managed the tenders for technical management, maintenance, and parking operations across nine parking garages. In addition, we carried out multiple replacement projects for technical installations, including elevators and parking systems. The result: a fully prepared and future-proof Stadshart Zoetermeer.
compass group logo
In brief
Compass Eurest and one of their largest clients are jointly developing and implementing a new food strategy. The result: guest satisfaction improved by 30% to a solid good / very good.
The Case
The second largest production location in the world of this customer grew very fast. Over 50 new nationalities were employed, together with the opening of a new high-end head office with 1200 workplaces. Eurest wanted to adapt their multi-year food services contract to these changes, as well as to the new corporate policy on wellbeing and sustainability of this client.
Our role and the results
WeBridge FM guided Eurest and their client and launched Renew FM, aimed at shaping and implementing a new nutrition strategy. We stimulated collaboration and set new goals together at all levels. In addition, we introduced a methodology that provides insight in daily guest satisfaction. Guests were structurally involved in the improvements, such as the implementation of a nutrition app.
layer 1
In brief
Tendering of facility management contracts for Stadshart Amstelveen to align with the shopping center’s renewed strategy and ambitions.
The Case
Stadshart Amstelveen is undergoing a major redevelopment. With a new direction and ambitious goals, it was the right time to renew the facility management contracts and better align them with the center’s future vision.
Our role and the results
WeBridge FM managed the tenders for technical management, cleaning, security, and parking operations. The result: four new contracts that fully support the strategy, ambitions, and quality objectives of Stadshart Amstelveen.
layer 1
In brief
Within three months, satisfaction with catering rose from 5.0 to 7.8. Collaboration, transparency, and quality have since improved sustainably.
The Case
The catering services did not meet expectations. Despite a solid foundation, cooperation between client and the caterer was strained. The goal: improve collaboration and structurally enhance the quality of service.
Our role and the results
WeBridge FM guided a program focused on collaboration, communication, and continuous improvement. With clear goals, daily measurements, and an experienced process manager on-site, visible results were quickly achieved. The catering offering was renewed in line with the Dutch Nutrition Centre’s guidelines and awarded the “Silver Canteen” status. Within three months, satisfaction rose to 7.8 — an improvement that remains firmly embedded in daily operations.
Tata Steel
In brief
ESFM and Tata Steel develop a new multi-year IFM contract in co-production
The Case
Tata Steel Netherlands, one of Europe’s largest steel manufacturers, is undergoing a transition in the areas of sustainability, employment practices and efficiency. WeBridge FM facilitated the development of the contract between Tata Steel’s FM department and ESFM, its integrated (soft) Facility Management supplier, to better align on strategic themes.
Our role and the results
With our service Retain FM, we guided both organizations from an independent role for several months. During this project, interactive workshops at strategical, tactical and operational levels resulted in improved sustainability measures, optimization of services, updated KPI’s and financial agreements.
westfield logo
In brief
Breeam-in-use certification and embedding Breeam requirements in daily operations for Westfield’s Swedish portfolio.
The Case
Unibail-Rodamco-Westfield (URW) owns and operates large shopping centres in Europe. URW’s ambitions on sustainability are very high. By certifying all assets in the portfolio at Breeam-in-use level “very good”, URW would like to make this measurable and allow for internal benchmarking on sustainability performance.
Our role and the results
WeBridge Fm has supported URW Nordics in successfully achieving the Breeam-in-use certifications for its Swedish portfolio, consisting of Westfield mall of Scandinavia, Westfield Täby Centrum and Nacka Forum. We have supported the local technical teams in collecting evidence, requesting studies and reports, and ensuring the Breeam requirements are implemented in daily operations.
Logo Westfield Mall of the Netherlands
In brief
Westfield Mall of the Netherlands achieved 4 star hospitality certification and Breeam-in-use “double excellent” score.
The Case
Westfield Mall of the Netherlands (WMoN), opened in 2021, is the largest indoor shopping destination in The Netherlands. Hospitality and sustainability are the most important focus areas.
Our role and the results
WeBridge FM has helped WMoN achieve a “4 star” hospitality certification and integrate these criteria into daily operations together with the FM suppliers. This certification strives to provide the best visitor experience in a clean, safe and hospitable shopping environment. Together, WeBridge FM and WMoN worked on sustainability topics, resulting in the “double excellent” Breeam-in-use certification in 2023 for both “Asset” and “Management”. WeBridge FM supported the local technical team with evidence collection, studies and the integration of Breeam requirements into daily operations. We offered insight and a plan for further improvement towards “double outstanding
westfield logo
In brief
Breeam-in-use certification and embedding Breeam requirements in daily operations for Westfield’s Swedish portfolio.
The Case
Unibail-Rodamco-Westfield (URW) owns and operates large shopping centres in Europe. URW’s ambitions on sustainability are very high. By certifying all assets in the portfolio at Breeam-in-use level “very good”, URW would like to make this measurable and allow for internal benchmarking on sustainability performance.
Our role and the results
WeBridge Fm has supported URW Nordics in successfully achieving the Breeam-in-use certifications for its Swedish portfolio, consisting of Westfield mall of Scandinavia, Westfield Täby Centrum and Nacka Forum. We have supported the local technical teams in collecting evidence, requesting studies and reports, and ensuring the Breeam requirements are implemented in daily operations.
layer 1
In brief
Tendering of facility management contracts for Stadshart Amstelveen to align with the shopping center’s renewed strategy and ambitions.
The Case
Stadshart Amstelveen is undergoing a major redevelopment. With a new direction and ambitious goals, it was the right time to renew the facility management contracts and better align them with the center’s future vision.
Our role and the results
WeBridge FM managed the tenders for technical management, cleaning, security, and parking operations. The result: four new contracts that fully support the strategy, ambitions, and quality objectives of Stadshart Amstelveen.
layer 1
In brief
Within three months, satisfaction with catering rose from 5.0 to 7.8. Collaboration, transparency, and quality have since improved sustainably.
The Case
The catering services did not meet expectations. Despite a solid foundation, cooperation between client and the caterer was strained. The goal: improve collaboration and structurally enhance the quality of service.
Our role and the results
WeBridge FM guided a program focused on collaboration, communication, and continuous improvement. With clear goals, daily measurements, and an experienced process manager on-site, visible results were quickly achieved. The catering offering was renewed in line with the Dutch Nutrition Centre’s guidelines and awarded the “Silver Canteen” status. Within three months, satisfaction rose to 7.8 — an improvement that remains firmly embedded in daily operations.
Tata Steel
In brief
ESFM and Tata Steel develop a new multi-year IFM contract in co-production
The Case
Tata Steel Netherlands, one of Europe’s largest steel manufacturers, is undergoing a transition in the areas of sustainability, employment practices and efficiency. WeBridge FM facilitated the development of the contract between Tata Steel’s FM department and ESFM, its integrated (soft) Facility Management supplier, to better align on strategic themes.
Our role and the results
With our service Retain FM, we guided both organizations from an independent role for several months. During this project, interactive workshops at strategical, tactical and operational levels resulted in improved sustainability measures, optimization of services, updated KPI’s and financial agreements.
compass group logo
In brief
Compass Eurest and one of their largest clients are jointly developing and implementing a new food strategy. The result: guest satisfaction improved by 30% to a solid good / very good.
The Case
The second largest production location in the world of this customer grew very fast. Over 50 new nationalities were employed, together with the opening of a new high-end head office with 1200 workplaces. Eurest wanted to adapt their multi-year food services contract to these changes, as well as to the new corporate policy on wellbeing and sustainability of this client.
Our role and the results
WeBridge FM guided Eurest and their client and launched Renew FM, aimed at shaping and implementing a new nutrition strategy. We stimulated collaboration and set new goals together at all levels. In addition, we introduced a methodology that provides insight in daily guest satisfaction. Guests were structurally involved in the improvements, such as the implementation of a nutrition app.
Logo Westfield Mall of the Netherlands
In brief
Westfield Mall of the Netherlands achieved 4 star hospitality certification and Breeam-in-use “double excellent” score.
The Case
Westfield Mall of the Netherlands (WMoN), opened in 2021, is the largest indoor shopping destination in The Netherlands. Hospitality and sustainability are the most important focus areas.
Our role and the results
WeBridge FM has helped WMoN achieve a “4 star” hospitality certification and integrate these criteria into daily operations together with the FM suppliers. This certification strives to provide the best visitor experience in a clean, safe and hospitable shopping environment. Together, WeBridge FM and WMoN worked on sustainability topics, resulting in the “double excellent” Breeam-in-use certification in 2023 for both “Asset” and “Management”. WeBridge FM supported the local technical team with evidence collection, studies and the integration of Breeam requirements into daily operations. We offered insight and a plan for further improvement towards “double outstanding
humanitas logo
In brief
New office building that matches the goals and needs of Humanitas
The Case
Humanitas is a national volunteer organization that helps people to overcome problems in life. The current office location didn’t fit the needs of Humanitas and was not supportive to enable employees achieving their goals.
Our role and the results
WeBridge FM has supported (as volunteers) the Humanitas Almere department in the search for a new office building that fits with the goals of the organization and the needs of the employees and volunteers. To this end, we interviewed the board and management, conducted a large-scale survey among volunteers, after which we used the input to organize several in-depth workshops with employees.

With this output, the requirements and needs were defined and we wrote the statement of specifications that helped Humanitas to find a new office building.
fisketorvet
In brief
BREEAM In-Use recertification for Fisketorvet Copenhagen Mall, achieving higher scores and embedding BREEAM requirements into daily operations.
The Case
Fisketorvet Copenhagen Mall, Denmark’s largest indoor shopping center, sought recertification following its initial certification in 2022 — this time with the ambition to achieve even better results.
Our role and the results
WeBridge FM guided the recertification through process improvements, additional studies, and the integration of BREEAM requirements into daily operations. The result: a double “Excellent” rating, with a 4-percentage-point increase in Asset and a 10-percentage-point increase in Management.
stadshart zoetermeer
In brief
Stadshart Zoetermeer prepared technically and operationally for transfer to the new owner in 2025.
The Case
Ahead of the sale of Stadshart Zoetermeer, several facility-related tenders and projects needed to be completed. The shopping center and its associated parking garages had to be handed over in optimal condition.
Our role and the results
WeBridge FM managed the tenders for technical management, maintenance, and parking operations across nine parking garages. In addition, we carried out multiple replacement projects for technical installations, including elevators and parking systems. The result: a fully prepared and future-proof Stadshart Zoetermeer.
humanitas logo
In brief
New office building that matches the goals and needs of Humanitas
The Case
Humanitas is a national volunteer organization that helps people to overcome problems in life. The current office location didn’t fit the needs of Humanitas and was not supportive to enable employees achieving their goals.
Our role and the results
WeBridge FM has supported (as volunteers) the Humanitas Almere department in the search for a new office building that fits with the goals of the organization and the needs of the employees and volunteers. To this end, we interviewed the board and management, conducted a large-scale survey among volunteers, after which we used the input to organize several in-depth workshops with employees.

With this output, the requirements and needs were defined and we wrote the statement of specifications that helped Humanitas to find a new office building.
layer 1
In brief
Tendering of facility management contracts for Stadshart Amstelveen to align with the shopping center’s renewed strategy and ambitions.
The Case
Stadshart Amstelveen is undergoing a major redevelopment. With a new direction and ambitious goals, it was the right time to renew the facility management contracts and better align them with the center’s future vision.
Our role and the results
WeBridge FM managed the tenders for technical management, cleaning, security, and parking operations. The result: four new contracts that fully support the strategy, ambitions, and quality objectives of Stadshart Amstelveen.
layer 1
In brief
Within three months, satisfaction with catering rose from 5.0 to 7.8. Collaboration, transparency, and quality have since improved sustainably.
The Case
The catering services did not meet expectations. Despite a solid foundation, cooperation between client and the caterer was strained. The goal: improve collaboration and structurally enhance the quality of service.
Our role and the results
WeBridge FM guided a program focused on collaboration, communication, and continuous improvement. With clear goals, daily measurements, and an experienced process manager on-site, visible results were quickly achieved. The catering offering was renewed in line with the Dutch Nutrition Centre’s guidelines and awarded the “Silver Canteen” status. Within three months, satisfaction rose to 7.8 — an improvement that remains firmly embedded in daily operations.
Tata Steel
In brief
ESFM and Tata Steel develop a new multi-year IFM contract in co-production
The Case
Tata Steel Netherlands, one of Europe’s largest steel manufacturers, is undergoing a transition in the areas of sustainability, employment practices and efficiency. WeBridge FM facilitated the development of the contract between Tata Steel’s FM department and ESFM, its integrated (soft) Facility Management supplier, to better align on strategic themes.
Our role and the results
With our service Retain FM, we guided both organizations from an independent role for several months. During this project, interactive workshops at strategical, tactical and operational levels resulted in improved sustainability measures, optimization of services, updated KPI’s and financial agreements.
compass group logo
In brief
Compass Eurest and one of their largest clients are jointly developing and implementing a new food strategy. The result: guest satisfaction improved by 30% to a solid good / very good.
The Case
The second largest production location in the world of this customer grew very fast. Over 50 new nationalities were employed, together with the opening of a new high-end head office with 1200 workplaces. Eurest wanted to adapt their multi-year food services contract to these changes, as well as to the new corporate policy on wellbeing and sustainability of this client.
Our role and the results
WeBridge FM guided Eurest and their client and launched Renew FM, aimed at shaping and implementing a new nutrition strategy. We stimulated collaboration and set new goals together at all levels. In addition, we introduced a methodology that provides insight in daily guest satisfaction. Guests were structurally involved in the improvements, such as the implementation of a nutrition app.
westfield logo
In brief
Breeam-in-use certification and embedding Breeam requirements in daily operations for Westfield’s Swedish portfolio.
The Case
Unibail-Rodamco-Westfield (URW) owns and operates large shopping centres in Europe. URW’s ambitions on sustainability are very high. By certifying all assets in the portfolio at Breeam-in-use level “very good”, URW would like to make this measurable and allow for internal benchmarking on sustainability performance.
Our role and the results
WeBridge Fm has supported URW Nordics in successfully achieving the Breeam-in-use certifications for its Swedish portfolio, consisting of Westfield mall of Scandinavia, Westfield Täby Centrum and Nacka Forum. We have supported the local technical teams in collecting evidence, requesting studies and reports, and ensuring the Breeam requirements are implemented in daily operations.
Logo Westfield Mall of the Netherlands
In brief
Westfield Mall of the Netherlands achieved 4 star hospitality certification and Breeam-in-use “double excellent” score.
The Case
Westfield Mall of the Netherlands (WMoN), opened in 2021, is the largest indoor shopping destination in The Netherlands. Hospitality and sustainability are the most important focus areas.
Our role and the results
WeBridge FM has helped WMoN achieve a “4 star” hospitality certification and integrate these criteria into daily operations together with the FM suppliers. This certification strives to provide the best visitor experience in a clean, safe and hospitable shopping environment. Together, WeBridge FM and WMoN worked on sustainability topics, resulting in the “double excellent” Breeam-in-use certification in 2023 for both “Asset” and “Management”. WeBridge FM supported the local technical team with evidence collection, studies and the integration of Breeam requirements into daily operations. We offered insight and a plan for further improvement towards “double outstanding
layer 1
In brief
Tendering of facility management contracts for Stadshart Amstelveen to align with the shopping center’s renewed strategy and ambitions.
The Case
Stadshart Amstelveen is undergoing a major redevelopment. With a new direction and ambitious goals, it was the right time to renew the facility management contracts and better align them with the center’s future vision.
Our role and the results
WeBridge FM managed the tenders for technical management, cleaning, security, and parking operations. The result: four new contracts that fully support the strategy, ambitions, and quality objectives of Stadshart Amstelveen.
layer 1
In brief
Within three months, satisfaction with catering rose from 5.0 to 7.8. Collaboration, transparency, and quality have since improved sustainably.
The Case
The catering services did not meet expectations. Despite a solid foundation, cooperation between client and the caterer was strained. The goal: improve collaboration and structurally enhance the quality of service.
Our role and the results
WeBridge FM guided a program focused on collaboration, communication, and continuous improvement. With clear goals, daily measurements, and an experienced process manager on-site, visible results were quickly achieved. The catering offering was renewed in line with the Dutch Nutrition Centre’s guidelines and awarded the “Silver Canteen” status. Within three months, satisfaction rose to 7.8 — an improvement that remains firmly embedded in daily operations.
Tata Steel
In brief
ESFM and Tata Steel develop a new multi-year IFM contract in co-production
The Case
Tata Steel Netherlands, one of Europe’s largest steel manufacturers, is undergoing a transition in the areas of sustainability, employment practices and efficiency. WeBridge FM facilitated the development of the contract between Tata Steel’s FM department and ESFM, its integrated (soft) Facility Management supplier, to better align on strategic themes.
Our role and the results
With our service Retain FM, we guided both organizations from an independent role for several months. During this project, interactive workshops at strategical, tactical and operational levels resulted in improved sustainability measures, optimization of services, updated KPI’s and financial agreements.
compass group logo
In brief
Compass Eurest and one of their largest clients are jointly developing and implementing a new food strategy. The result: guest satisfaction improved by 30% to a solid good / very good.
The Case
The second largest production location in the world of this customer grew very fast. Over 50 new nationalities were employed, together with the opening of a new high-end head office with 1200 workplaces. Eurest wanted to adapt their multi-year food services contract to these changes, as well as to the new corporate policy on wellbeing and sustainability of this client.
Our role and the results
WeBridge FM guided Eurest and their client and launched Renew FM, aimed at shaping and implementing a new nutrition strategy. We stimulated collaboration and set new goals together at all levels. In addition, we introduced a methodology that provides insight in daily guest satisfaction. Guests were structurally involved in the improvements, such as the implementation of a nutrition app.
westfield logo
In brief
Breeam-in-use certification and embedding Breeam requirements in daily operations for Westfield’s Swedish portfolio.
The Case
Unibail-Rodamco-Westfield (URW) owns and operates large shopping centres in Europe. URW’s ambitions on sustainability are very high. By certifying all assets in the portfolio at Breeam-in-use level “very good”, URW would like to make this measurable and allow for internal benchmarking on sustainability performance.
Our role and the results
WeBridge Fm has supported URW Nordics in successfully achieving the Breeam-in-use certifications for its Swedish portfolio, consisting of Westfield mall of Scandinavia, Westfield Täby Centrum and Nacka Forum. We have supported the local technical teams in collecting evidence, requesting studies and reports, and ensuring the Breeam requirements are implemented in daily operations.
humanitas logo
In brief
New office building that matches the goals and needs of Humanitas
The Case
Humanitas is a national volunteer organization that helps people to overcome problems in life. The current office location didn’t fit the needs of Humanitas and was not supportive to enable employees achieving their goals.
Our role and the results
WeBridge FM has supported (as volunteers) the Humanitas Almere department in the search for a new office building that fits with the goals of the organization and the needs of the employees and volunteers. To this end, we interviewed the board and management, conducted a large-scale survey among volunteers, after which we used the input to organize several in-depth workshops with employees.

With this output, the requirements and needs were defined and we wrote the statement of specifications that helped Humanitas to find a new office building.
fisketorvet
In brief
BREEAM In-Use recertification for Fisketorvet Copenhagen Mall, achieving higher scores and embedding BREEAM requirements into daily operations.
The Case
Fisketorvet Copenhagen Mall, Denmark’s largest indoor shopping center, sought recertification following its initial certification in 2022 — this time with the ambition to achieve even better results.
Our role and the results
WeBridge FM guided the recertification through process improvements, additional studies, and the integration of BREEAM requirements into daily operations. The result: a double “Excellent” rating, with a 4-percentage-point increase in Asset and a 10-percentage-point increase in Management.
fisketorvet
In brief
BREEAM In-Use recertification for Fisketorvet Copenhagen Mall, achieving higher scores and embedding BREEAM requirements into daily operations.
The Case
Fisketorvet Copenhagen Mall, Denmark’s largest indoor shopping center, sought recertification following its initial certification in 2022 — this time with the ambition to achieve even better results.
Our role and the results
WeBridge FM guided the recertification through process improvements, additional studies, and the integration of BREEAM requirements into daily operations. The result: a double “Excellent” rating, with a 4-percentage-point increase in Asset and a 10-percentage-point increase in Management.
stadshart zoetermeer
In brief
Stadshart Zoetermeer prepared technically and operationally for transfer to the new owner in 2025.
The Case
Ahead of the sale of Stadshart Zoetermeer, several facility-related tenders and projects needed to be completed. The shopping center and its associated parking garages had to be handed over in optimal condition.
Our role and the results
WeBridge FM managed the tenders for technical management, maintenance, and parking operations across nine parking garages. In addition, we carried out multiple replacement projects for technical installations, including elevators and parking systems. The result: a fully prepared and future-proof Stadshart Zoetermeer.
layer 1
In brief
Tendering of facility management contracts for Stadshart Amstelveen to align with the shopping center’s renewed strategy and ambitions.
The Case
Stadshart Amstelveen is undergoing a major redevelopment. With a new direction and ambitious goals, it was the right time to renew the facility management contracts and better align them with the center’s future vision.
Our role and the results
WeBridge FM managed the tenders for technical management, cleaning, security, and parking operations. The result: four new contracts that fully support the strategy, ambitions, and quality objectives of Stadshart Amstelveen.
layer 1
In brief
Within three months, satisfaction with catering rose from 5.0 to 7.8. Collaboration, transparency, and quality have since improved sustainably.
The Case
The catering services did not meet expectations. Despite a solid foundation, cooperation between client and the caterer was strained. The goal: improve collaboration and structurally enhance the quality of service.
Our role and the results
WeBridge FM guided a program focused on collaboration, communication, and continuous improvement. With clear goals, daily measurements, and an experienced process manager on-site, visible results were quickly achieved. The catering offering was renewed in line with the Dutch Nutrition Centre’s guidelines and awarded the “Silver Canteen” status. Within three months, satisfaction rose to 7.8 — an improvement that remains firmly embedded in daily operations.
stadshart zoetermeer
In brief
Stadshart Zoetermeer prepared technically and operationally for transfer to the new owner in 2025.
The Case
Ahead of the sale of Stadshart Zoetermeer, several facility-related tenders and projects needed to be completed. The shopping center and its associated parking garages had to be handed over in optimal condition.
Our role and the results
WeBridge FM managed the tenders for technical management, maintenance, and parking operations across nine parking garages. In addition, we carried out multiple replacement projects for technical installations, including elevators and parking systems. The result: a fully prepared and future-proof Stadshart Zoetermeer.
fisketorvet
In brief
BREEAM In-Use recertification for Fisketorvet Copenhagen Mall, achieving higher scores and embedding BREEAM requirements into daily operations.
The Case
Fisketorvet Copenhagen Mall, Denmark’s largest indoor shopping center, sought recertification following its initial certification in 2022 — this time with the ambition to achieve even better results.
Our role and the results
WeBridge FM guided the recertification through process improvements, additional studies, and the integration of BREEAM requirements into daily operations. The result: a double “Excellent” rating, with a 4-percentage-point increase in Asset and a 10-percentage-point increase in Management.
layer 1
In brief
Tendering of facility management contracts for Stadshart Amstelveen to align with the shopping center’s renewed strategy and ambitions.
The Case
Stadshart Amstelveen is undergoing a major redevelopment. With a new direction and ambitious goals, it was the right time to renew the facility management contracts and better align them with the center’s future vision.
Our role and the results
WeBridge FM managed the tenders for technical management, cleaning, security, and parking operations. The result: four new contracts that fully support the strategy, ambitions, and quality objectives of Stadshart Amstelveen.
layer 1
In brief
Within three months, satisfaction with catering rose from 5.0 to 7.8. Collaboration, transparency, and quality have since improved sustainably.
The Case
The catering services did not meet expectations. Despite a solid foundation, cooperation between client and the caterer was strained. The goal: improve collaboration and structurally enhance the quality of service.
Our role and the results
WeBridge FM guided a program focused on collaboration, communication, and continuous improvement. With clear goals, daily measurements, and an experienced process manager on-site, visible results were quickly achieved. The catering offering was renewed in line with the Dutch Nutrition Centre’s guidelines and awarded the “Silver Canteen” status. Within three months, satisfaction rose to 7.8 — an improvement that remains firmly embedded in daily operations.
layer 1
In brief
Tendering of facility management contracts for Stadshart Amstelveen to align with the shopping center’s renewed strategy and ambitions.
The Case
Stadshart Amstelveen is undergoing a major redevelopment. With a new direction and ambitious goals, it was the right time to renew the facility management contracts and better align them with the center’s future vision.
Our role and the results
WeBridge FM managed the tenders for technical management, cleaning, security, and parking operations. The result: four new contracts that fully support the strategy, ambitions, and quality objectives of Stadshart Amstelveen.
fisketorvet
In brief
BREEAM In-Use recertification for Fisketorvet Copenhagen Mall, achieving higher scores and embedding BREEAM requirements into daily operations.
The Case
Fisketorvet Copenhagen Mall, Denmark’s largest indoor shopping center, sought recertification following its initial certification in 2022 — this time with the ambition to achieve even better results.
Our role and the results
WeBridge FM guided the recertification through process improvements, additional studies, and the integration of BREEAM requirements into daily operations. The result: a double “Excellent” rating, with a 4-percentage-point increase in Asset and a 10-percentage-point increase in Management.
stadshart zoetermeer
In brief
Stadshart Zoetermeer prepared technically and operationally for transfer to the new owner in 2025.
The Case
Ahead of the sale of Stadshart Zoetermeer, several facility-related tenders and projects needed to be completed. The shopping center and its associated parking garages had to be handed over in optimal condition.
Our role and the results
WeBridge FM managed the tenders for technical management, maintenance, and parking operations across nine parking garages. In addition, we carried out multiple replacement projects for technical installations, including elevators and parking systems. The result: a fully prepared and future-proof Stadshart Zoetermeer.
layer 1
In brief
Within three months, satisfaction with catering rose from 5.0 to 7.8. Collaboration, transparency, and quality have since improved sustainably.
The Case
The catering services did not meet expectations. Despite a solid foundation, cooperation between client and the caterer was strained. The goal: improve collaboration and structurally enhance the quality of service.
Our role and the results
WeBridge FM guided a program focused on collaboration, communication, and continuous improvement. With clear goals, daily measurements, and an experienced process manager on-site, visible results were quickly achieved. The catering offering was renewed in line with the Dutch Nutrition Centre’s guidelines and awarded the “Silver Canteen” status. Within three months, satisfaction rose to 7.8 — an improvement that remains firmly embedded in daily operations.
layer 1
In brief
Within three months, satisfaction with catering rose from 5.0 to 7.8. Collaboration, transparency, and quality have since improved sustainably.
The Case
The catering services did not meet expectations. Despite a solid foundation, cooperation between client and the caterer was strained. The goal: improve collaboration and structurally enhance the quality of service.
Our role and the results
WeBridge FM guided a program focused on collaboration, communication, and continuous improvement. With clear goals, daily measurements, and an experienced process manager on-site, visible results were quickly achieved. The catering offering was renewed in line with the Dutch Nutrition Centre’s guidelines and awarded the “Silver Canteen” status. Within three months, satisfaction rose to 7.8 — an improvement that remains firmly embedded in daily operations.
fisketorvet
In brief
BREEAM In-Use recertification for Fisketorvet Copenhagen Mall, achieving higher scores and embedding BREEAM requirements into daily operations.
The Case
Fisketorvet Copenhagen Mall, Denmark’s largest indoor shopping center, sought recertification following its initial certification in 2022 — this time with the ambition to achieve even better results.
Our role and the results
WeBridge FM guided the recertification through process improvements, additional studies, and the integration of BREEAM requirements into daily operations. The result: a double “Excellent” rating, with a 4-percentage-point increase in Asset and a 10-percentage-point increase in Management.
stadshart zoetermeer
In brief
Stadshart Zoetermeer prepared technically and operationally for transfer to the new owner in 2025.
The Case
Ahead of the sale of Stadshart Zoetermeer, several facility-related tenders and projects needed to be completed. The shopping center and its associated parking garages had to be handed over in optimal condition.
Our role and the results
WeBridge FM managed the tenders for technical management, maintenance, and parking operations across nine parking garages. In addition, we carried out multiple replacement projects for technical installations, including elevators and parking systems. The result: a fully prepared and future-proof Stadshart Zoetermeer.
layer 1
In brief
Tendering of facility management contracts for Stadshart Amstelveen to align with the shopping center’s renewed strategy and ambitions.
The Case
Stadshart Amstelveen is undergoing a major redevelopment. With a new direction and ambitious goals, it was the right time to renew the facility management contracts and better align them with the center’s future vision.
Our role and the results
WeBridge FM managed the tenders for technical management, cleaning, security, and parking operations. The result: four new contracts that fully support the strategy, ambitions, and quality objectives of Stadshart Amstelveen.
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webridgefm foto stephan
  • Stephan Küppers
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  • Carlo Verlaan
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